After setting up your Automated Messages, here are three more tips to setting up.
- Setup your Quiet Hours so that customers don’t receive automated messages in the middle of the night!
- Never miss a message by adding an email address to ‘Support Email’ so that you are notified when a reply to a message comes into your Blueprint. You should also add an email address here if linking to your Help Desk such as Gorgias or Zendesk.
- Check your Reorder Frequency in your Customer Analytics section. Based on this figure, set your Reorder Prompt message accordingly so you are prompting customers to reorder at the correct time.