1. Help Center
  2. Getting Set-up
  3. Setting up your Blueprint πŸ› 

3 Best Practices when Setting Up

After setting up your Automated Messages, here are three more tips to setting up.

 

Best Practices


  1. Setup your Quiet Hours so that customers don’t receive automated messages in the middle of the night!

  2. Never miss a message by adding an email address to β€˜Support Email’ so that you are notified when a reply to a message comes into your Blueprint. You should also add an email address here if linking to your Help Desk such as Gorgias or Zendesk.

  3. Check your Reorder Frequency in your Customer Analytics section. Based on this figure, set your Reorder Prompt message accordingly so you are prompting customers to reorder at the correct time.