Create an Order Fulfilment Message

How to setup

  1. Head to Automations and select 'Create New'

  2. Name the 'Automation Title' as Order Fulfilment or something similar and select the Triggering Event as 'Order Fulfilled'.
  3. Set the 'SMS Subscription Settings' to be 'Transactional - Only for order confirmation purposes'.
  4. Leave the Once Per Contact/Triggering Event Filter/Contact Filter/Exit Event toggled off (unless there are specific reasons for switching each individual option on).

  5. Set the time when the message is sent under 'Send first message after...' to 0 minutes so the confirmation message is sent instantly when an order is placed. The message content can then be added below. Here are some tips and tricks on the Order Fulfilment message.