1. Help Center
  2. Getting Set-up
  3. Setting up your Blueprint πŸ› 

Automated Messages

Automated Messages are messages that are sent out to your customers based on certain triggers. All Automated Messages are created in your Blueprint Dashboard:


Automated Messages video

Begin by heading to the Automated Messages tab in your Blueprint dashboard. 

There are 4 triggers that Automated Messages are set to:
1.) Order confirmation (1st Order) πŸ“¦ 
2.) Order confirmation (all subsequent orders) πŸ“¦
3.) Order Fulfillment (Sent when an order is fulfilled) 🚚 
4.) Post-order check-in (custom time-frame) ✍️
5.) Re-order prompt (custom time-frame) πŸ”Š 
All Automated Messages can be customized to your tone of voice and timeframe. For example: 
Every Automated Message will also display a consumer POV preview on the right-hand side: 

How to set the timeframe for reorder-prompt
Use your Customer Analytics to define the Average Reorder Gap between your customers orders. This is a historic aggregate value for all customers: 

Once this figure is known, choose the most applicable time frame in the reorder prompt and set a custom timeframe if necessary.

Custom Tags that can be used on your Automated Messages:

1.) Customers first name:


2.) Customers order number: 


3.) Brands Name (the name displayed on the Blueprint Dashboard). 


4.) Tracking Number (Only for Dispatch Notifications). 


5.) Tracking Company (Only for Dispatch Notifications). 


6.) Reorder link (displaying a customer's previous order to confirm in 1-click)



If you have any other questions, email us directly at support@blueprint.store