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Automated Messages

Automated Messages are messages that are sent out to your customers based on certain triggers. All Automated Messages are created in your Blueprint Dashboard:

 

Automated Messages video

Begin by heading to the Automated Messages tab in your Blueprint dashboard. 

 
 
There are 4 triggers that Automated Messages are set to:
 
1.) Order confirmation (1st Order) 📦 
 
2.) Order confirmation (all subsequent orders) 📦
 
3.) Order Fulfillment (Sent when an order is fulfilled) 🚚 
 
4.) Post-order check-in (custom time-frame) ✍️
 
5.) Re-order prompt (custom time-frame) 🔊 
 
All Automated Messages can be customized to your tone of voice and timeframe. For example: 
 
 
Every Automated Message will also display a consumer POV preview on the right-hand side: 
  


How to set the timeframe for reorder-prompt
Use your Customer Analytics to define the Average Reorder Gap between your customers orders. This is a historic aggregate value for all customers: 


Once this figure is known, choose the most applicable time frame in the reorder prompt and set a custom timeframe if necessary.
 



Custom Tags that can be used on your Automated Messages:
 

1.) Customers first name:

{first_name}

2.) Customers order number: 

{order_number}

3.) Brands Name (the name displayed on the Blueprint Dashboard). 

{brand_name}

4.) Tracking Number (Only for Dispatch Notifications). 

{tracking_number}

5.) Tracking Company (Only for Dispatch Notifications). 

{tracking_company}

6.) Reorder link (displaying a customer's previous order to confirm in 1-click)

{reorder_link}

 


If you have any other questions, email us directly at support@blueprint.store