Subscription - Failed Payment

The Failed payment message is sent when a charge is unable to be processed for a subscription. This message is useful to alert the customer to update their card details otherwise their order will not be processed.

How to setup

  1. Head to Automations and select 'Create New'

  2. Name the 'Automation Title' as Failed Payment or something similar and select the Triggering Event as 'Subscription - Failed Payment Charge'

  3. Set the 'SMS Subscription Settings' to be 'Transactional - Only for order confirmation purposes'.

  4. Leave the Once Per Contact/Triggering Event Filter/Exit Event toggled off (unless there are specific reasons for switching each individual option on).

  5. Set the time when the message is sent under 'Send first message after...' to 0 minutes so that the message is sent instantly when the payment fails. The message content can then be added below.