If you are getting duplicate notifications into your help desk, it is likely you have entered a support email address in your Settings.
If you enter a support email address then you will receive a notification each time a customer reply comes into Blueprint.
However, if you have connected your help desk to Blueprint via one of our integrations then a support email address is not necessary, as all customer replies will automatically come through to your help desk.
You can simply delete the support email address in your Settings, tap the ‘Save Changes’ button and this will stop any future duplicate notifications.
If you have any other questions, email us directly at firstname.lastname@example.org.